Marie L. Radford, Ph.D., is Professor in the Department of Library and Information Science at Rutgers University. An award-winning author, her latest books are Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters with Gary Radford (2017, ALA Editions) and Research Methods in Library and Information Science, 6th ed. with Lynn S. Connaway (2017, Libraries Unlimited). She gives frequent keynote speeches and presentations at national and international library and communication conferences and publishes widely in LIS journals. She has given numerous workshops and webinars on topics that include: interpersonal communication in library contexts, time management, service excellence, managing change, collaboration, conflict management, and positive approaches to problematic people. She is Co-PI of the “Seeking Synchronicity” (with Lynn Silipigni Connaway) and “Cyber Synergy” (with Lynn Silipigni Connaway and Chirag Shah) grant projects funded by IMLS, Rutgers, and OCLC. She received the 2010 ALA/RUSA Mudge Award for distinguished contributions to reference.
Laurie Lewis, Ph.D., is a Professor of Communication at Rutgers University. She is author of the award-winning book Organizational Change: Creating Change Through Strategic Communication, co-editor of Volunteering and Communication (Vols. I and II), and co-Editor of the International Encyclopedia of Organizational Communication as well as numerous academic publications on topics related to organizational change, collaboration, inter-organizational communication, volunteers and nonprofits, and stakeholder communication. She is the former Chair of the Organizational Communication Division of the National Communication Association. Her research investigates how organizations work most effectively through collaboration, stakeholder engagement, input solicitation, and high quality participative processes. She has provided consulting and training for dozens of organizations from a wide range of sectors including nonprofits, civil society organizations, businesses, and higher education institutions. She started her career in a human resources role at the American Red Cross in Seattle, Washington. She has led training for Rutgers Center for Management Development and is a current Fellow at the Rutgers Center for Organizational Development and Leadership.